Return & Exchange Policy

We hope you are completely satisfied with your purchase. If you are not happy with your item, please review the following return and exchange terms.

1. Return Period
You have 10 days from the date you receive your item to request a return.

2. Return Conditions

  • Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached

  • Return shipping costs are borne by [Seller/Buyer]

  • Certain items (e.g., [e.g., underwear, customized products, electronic items]) are non-returnable unless defective

3. Refund Method

  • Once we receive and inspect the returned item, we will process the refund within 10 business days

  • Refunds will be issued to your original payment method

  • Refund amount does not include original shipping charges (if applicable)

4. Exchanges
For exchanges (e.g., size issues), please initiate a return and place a new order for the desired item.

5. Defective Items
If you receive a defective item, please contact us within 10 days of receipt. We will arrange a free return and replacement.

6. Return Process

  • Contact our customer service team at chengan0258@gmail.com with your order number and reason for return

  • Wait for confirmation and return address

  • Pack the item securely and ship it back

  • Keep the shipping receipt for tracking purposes

7. Contact Us
If you have any questions, please contact us at chengan0258@gmail.com.

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